To prevent fraudulent use of your card please call us as soon as you notice your card is missing. Lines are open 24 hours a day, 7 days a week.

Call us on our 24 hour Call Centre on the numbers appended below.

• General hotline

  0094 11 4 4722 001

• Premier hotline (dedicated for Premier customers)

  0094 11 4 4722 72

• Signature hotline (dedicated for Platinum customers)

  0094 11 4 4722 75

• Advance hotline (dedicated for Advance customers)

  0094 11 4 4722 43

• Platinum hotline (dedicated for Platinum customers)

  0094 11 4 4722 42

• Corporate Banking hotline between 8.30 am and 4.30 pm on working days

  0094 11 4 4722 24

If you are overseas, make a collect call to us or contact the nearest HSBC office or any Visa, Mastercard or JCB (memberships held) member bank.

Call us once you know or suspect that your credit card is missing. We can quickly assist in preventing your credit card from being used illegally and send you a replacement card.

You will not be held liable for any unauthorized charges incurred after reporting your lost or stolen card if you have exercised care to safeguard your card.